Privacy Policy
Family-Fun Resort (GoSEAsia.com)
Effective November 6, 2025
We respect your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using our site and services, you agree to this policy.
1) Information We Collect
Information you provide
- Contact details (name, email, phone) when you submit forms.
- Messages and any optional booking details or preferences.
Information collected automatically
- Basic analytics data (e.g., pages viewed, device/browser, approximate region).
- Cookies or similar technologies to remember preferences and improve the site.
Information from service providers
- We use a third-party form processor (Web3Forms) to securely receive and deliver form submissions to our email. They may process your IP, timestamp, and anti-spam signals solely to operate the service.
2) How We Use Your Information
- Respond to inquiries and provide customer support.
- Prepare quotes, bookings, and resort stay arrangements upon request.
- Operate, maintain, and improve our website and services.
- Protect against spam, fraud, and misuse, and comply with legal obligations.
- Send service-related messages (e.g., confirmation emails). We do not send marketing emails without your consent.
3) Legal Bases (EEA/UK visitors)
- Contract — to respond to your request or prepare a booking you asked for.
- Legitimate interests — to run and secure our site and understand usage.
- Consent — for optional cookies or marketing where required.
- Legal obligation — to comply with applicable laws.
4) Cookies & Analytics
- Essential cookies help the site function (e.g., security, load balancing).
- Optional analytics (if enabled) help us measure traffic and improve content.
- You can control cookies via your browser settings. Disabling some may affect site features.
5) Sharing Your Information
- Service providers (e.g., Web3Forms, hosting, email) only to operate our site and respond to you; they must protect your data.
- Legal & safety when required by law or to protect rights, property, or safety.
- We do not sell your personal information.
6) International Transfers
Our service providers may process data in other countries. Where required, we implement safeguards (such as Standard Contractual Clauses) to protect your data.
7) Data Retention
We keep personal information only as long as necessary to fulfill the purposes described above (e.g., handling your inquiry or booking) and to comply with legal, accounting, or reporting obligations.
8) Children’s Privacy
We welcome families, but our website is not directed to children under 13. If you believe a child has provided personal information, please contact us so we can delete it.
9) Your Rights & Choices
- Access, correct, or delete your information.
- Object to or restrict certain processing.
- Withdraw consent where we rely on consent.
- Data portability, where applicable.
To exercise rights, contact us. If you’re in the EEA/UK, you may lodge a complaint with your local data protection authority.
10) Third-Party Links
Our site may link to third-party websites. We are not responsible for their content or privacy practices. Review their policies before providing personal information.
11) Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.
12) Changes to This Policy
We may update this policy from time to time. When we post changes, we will update the “Last Updated” date at the top of this page.
13) Contact